PIECES THAT MOVE US.

Shipping

Where do you ship?
We ship Australia-wide and internationally.

How much is shipping?
We offer flat-rate shipping by region. Shipping costs are calculated at checkout based on your location.

How long will my order take to arrive?
In-stock items are typically dispatched within 2–5 business days. Delivery times vary depending on your location and chosen shipping method.

Please note: during launches, pre-orders, or peak periods, dispatch times may be slightly longer.

Do you offer local pickup or delivery in Sydney?
Yes — for Sydney customers, we may be able to arrange local pickup or courier delivery.

Do you offer same-day or next-day delivery in Sydney?
Yes. We can arrange Uber Car delivery for same-day or next-day delivery within Sydney, subject to availability.

For time-sensitive orders, please contact us prior to placing your order to confirm availability and timing.

Will I receive tracking?
Yes. Once your order has been dispatched, you’ll receive a tracking link via email.

What is a pre-order?
A pre-order item is ordered or produced specifically for you. This allows us to create thoughtfully, reduce waste, and offer limited, intentional pieces.

When will pre-order items ship?
Estimated dispatch timeframes are listed on each product page. These are estimates and may vary slightly due to production timelines.

Can I cancel or change a pre-order?
Pre-orders are final sale. If your plans change before production begins, we may offer a store credit at our discretion.

What if my pre-order is delayed?
If there are any significant delays, we’ll contact you directly with updates.

Do you accept returns?
Due to the nature of limited runs, made-to-order pieces, and small-batch production, we do not offer refunds for change of mind without prior arrangement or special circumstance.

What if my item arrives damaged or faulty?
If your item arrives damaged or with a manufacturing fault, please contact us within 7 days of receiving your order. We’ll arrange a repair, replacement, or credit where appropriate.

Can I exchange an item?
Exchanges may be considered on a case-by-case basis for unworn, unused items, subject to availability.

Do you offer store credit?
Yes. Where applicable, approved returns or cancellations are issued as store credit, valid for 12 months from the date of issue.

Store credit is not refundable and cannot be exchanged for cash.

Are your pieces limited edition?
Many Joy Hysteric pieces are exclusively produced in limited quantities or as small runs. Once sold out, they may not be restocked.

How should I care for my items?
Care instructions are listed on individual product pages. We recommend gentle handling and professional care for delicate or specialty materials.

Can I change my order after placing it?
If your order hasn’t yet been dispatched or entered production, contact us as soon as possible and we’ll do our best to assist.

How do I contact you?
For all enquiries, please email us via the contact form on our website. We aim to respond within 1–2 business days.

For urgent enquiries, contact us via Whatsapp on +61452551849.